Privacy Policy

Finch & Hatton ("we", "us", "our") is a small handmade goods business based in Canowindra, New South Wales, Australia. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information you provide directly to us, including:

• Contact details — your name and email address when you submit an enquiry, contact form, or custom order request.
• Order and shipping information — your name, email, delivery address, and phone number when you place an order.
• Payment information — card details are handled entirely by Square (our payment processor) and are never stored on our systems.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL. This is used only for site analytics and security.

How We Use Your Information

• To process and fulfil your orders
• To respond to enquiries and custom order requests
• To send order confirmations and shipping updates
• To improve our website and customer experience

We do not sell, trade, or rent your personal information to third parties. We do not send marketing emails unless you have explicitly opted in.

Third-Party Services

We use a small number of trusted third-party services to operate our website:

• Square — payment processing. Your card details are handled under Square's PCI-DSS compliant environment. See Square's Privacy Policy.
• Netlify — website hosting and form handling. See Netlify's Privacy Policy.
• Google Fonts — web fonts loaded from Google's servers. See Google's Privacy Policy.
• Australia Post — order fulfilment and delivery. A tracking number and your name/address are shared as required for dispatch.

Cookies

Our website uses only essential cookies required for basic site functionality (such as cart state). We do not use advertising or tracking cookies.

Data Retention

We retain order records for a minimum of 7 years to meet our obligations under Australian taxation law. Contact form enquiries are retained for up to 12 months.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to our legal retention obligations)

To exercise any of these rights, please contact us at hello@finchandhatton.com.au.

Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website is served over HTTPS and all payment data is handled by Square's secure environment.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Finch & Hatton
66 Gaskill Street, Canowindra NSW 2804
hello@finchandhatton.com.au